Refund policy
Short version: if the product did not do what we said it would, tell us and we will make it right.
The free trial
Every account starts with a 3-day trial including 30 logging credits, and no card is required. Nothing is charged until you choose to subscribe, so there is nothing to refund if you decide not to continue.
The monthly subscription
The subscription is billed monthly and can be cancelled in one click from billing. Cancelling stops future charges and you keep access until the end of the period you have already paid for. Part-months are not pro-rated by default, but if you cancel within seven days of a charge and have not used the app in that period, contact us and we will refund it.
Logging credits
Credits are prepaid and do not expire, so there is no need to buy more than you need. Unused credits remain on your balance and are refundable within 30 days of purchase. Credits already consumed by the extension have been used and are not refundable.
Duplicate and mistaken charges
Charged twice, or charged after cancelling? That is our error, and we refund it in full as soon as you tell us — no time limit.
How to request a refund
Message support from the email address on the account and include what you would like refunded. We reply to refund requests first, usually the same day, and approved refunds return to the original payment method within five to ten business days depending on your bank.
Know your numbers before the show ends
Start the 3-day free trial. Every feature unlocked, 30 logging credits on the house, no card required.
